• Kaspersky Connection To Administration Server Failed
• Kaspersky Connection To Administration Server Failed How To
• Connection To Administration Server Failed Kaspersky 10
• Kaspersky Endpoint Security 10 Connection To Administration Server Failed

When he saw a visualization of spring breakers from just one beach in Florida dispersing all over the US during the COVID-19 pandemic, Kaspersky GReAT’s director, Costin Raiu thought not about the coronavirus, but about apps that track their users’ locations. The report used research including location data from X-Mode. By selecting the Administration Server certificate. In this case, you do not have to provide the connection parameters for the computer on which the Administration Server is installed. Kaspersky Security Integration Tool for MSP uses the certificate of Kaspersky Security Center Administration Server to connect to this Administration Server.

Problem – Kaspersky Network Agent: Fatal error during installation

While attempting to install Kaspersky Endpoint Security 10 on a freshly built computer the installation of the Network Agent failed with the less than helpful message “Fatal error during installation”.

Makes an attempt to establish connection between Network Agent and Administration Server. If the connection attempt fails, the utility sends an ICMP packet to check the status of the device on which Administration Server is installed. To check the connection between a client device and Administration Server using the klnagchk utility. Administration Server over a web browser. When you connect to Kaspersky Security Center Web-Console using your web browser, the latter establishes an encrypted (HTTPS) connection with Kaspersky Security Center Web-Console. Kaspersky Security Center Web.

In C:WindowsTenp the $klnagent-<timestamp>.log file contained the lines;

MSI (s) (DC!64) [11:31:58:312]: Application: Kaspersky Security Center Network Agent – Error 25002. Error while installing: Error 1205/0x0 (‘The system cannot find the path specified.’) accessing filesystem object ‘C:ProgramDataApplication DataKasperskyLabadminkitdata.bases’.

Error 25002. Error while installing: Error 1205/0x0 (‘The system cannot find the path specified.’) accessing filesystem object ‘C:ProgramDataApplication DataKasperskyLabadminkitdata.bases’.

CustomAction ExtractNagentBases returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

It was as if the installer could not find or did not have access to C:ProgramData, while browsing to C:WindowsTemp I had also spotted a C:Windows.old folder.

Cause:

It was not a Kaspersky problem, the Junction point for C:ProgramData was pointing to the wrong location;

When running dir /AL C:ProgramData in a command prompt you should normally get an output similar to the below;

18.11.2015 09:06 <JUNCTION> Application Data [C:ProgramData]
18.11.2015 09:06 <JUNCTION> Desktop [C:UsersPublicDesktop]
18.11.2015 09:06 <JUNCTION> Documents [C:UsersPublicDocuments]
18.11.2015 09:06 <JUNCTION> Favorites [C:UsersPublicFavorites]
18.11.2015 09:06 <JUNCTION> Start Menu [C:ProgramDataMicrosoftWindowsStart Menu]
18.11.2015 09:06 <JUNCTION> Templates [C:ProgramDataMicrosoftWindowsTemplates]

Mine was very different;

Solution:

The solution was to reset the junction point, in command prompt I ran;

After than the installation worked fine.

Brand Representative for Kaspersky Lab North America

hm - OK - well, you probably see 10.2.434 in the Control Panel on the PC, correct?

What I would do to check the version is run a version report on the KSC and check those versions there - its likely the same

Also, if it is installed and can't connect, its likely due to a connection issue - here are the steps I take to work through this:

Kaspersky Connection To Administration Server Failed

Kaspersky Connection To Administration Server Failed How To

If themachine can’t connect to the Security Center, run the klnagchk utility asdescribed in this document:

This couldalso be related to the server address that the machine is trying to connect to,and it can’t find it. In this case, use the klmover utility as describedin this document:

Connection To Administration Server Failed Kaspersky 10

If needs be, reconfigure the Network Agent for the IP address of the server, then run theklnagchk utility again. Once the client can synchronize with the server, thekeys and policy will enforce.

Kaspersky Endpoint Security 10 Connection To Administration Server Failed

Finally, ifneither of these allow a connection to the server, confirm the ports betweenclient and server are open against the needed ports on this list, below:

http://support.kaspersky.com/9297#block1
Hth,
Charlie
KL Presales Engineering