If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps...
Note: If you are simply UPGRADING your runtime engine, you do not need to do anything with .Net 4. Just download and install the higher runtime engine.
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1) Download the .Net 4 (4.x, 4.5.x, 4.6.x, 4.7.x) installer directly from Microsoft:
https://docs.microsoft.com/en-us/dotnet/framework/
(Install and/or repair your .Net 4 or 4.5 installation)
Note: Microsoft now has a .Net repair tool:
https://docs.microsoft.com/en-us/dotnet/framework/install/repair
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2) Next, download and run the Crystal runtime engine installer separately:
SP3: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_3.msi
Note: SP3 is the runtime service pack we recommend the most. It is most stable of the runtime service packs.
SP20: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_20.msi
Note: SP20 is the runtime service pack we recommend for later operating systems like Windows Server 2016 or later. SP20 now ships with our full installer instead of SP3.
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All runtime engines here (SP3 or SP20 is recommended by Jeff-Net for being most stable) :
SP1: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_1.msi
SP2: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_2.msi
SP3:https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_3.msi
SP4: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_4.msi
SP5: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_5.msi
SP6: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_6.msi
SP7: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_7.msi
SP8: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_8.msi
SP9: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_9.msi
SP10: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_10.msi
SP11: (This release was pulled by SAP for being too buggy)
SP12: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_12.msi
SP13: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_13.msi
SP14: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_14.msi
SP15: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_15.msi
SP16: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_16.msi
SP17: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_17.msi
SP18: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_18.msi
SP19: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_19.msi
SP20: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_20.msi
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As of 2018.300/2018.305, our software now supports SP21 and later. You must be on 2018.305 or later to use SP21, though. Please see this news release discussing SP21 and later.
Note: Updating an existing Crystal runtime installation to 21 or later? We recommend uninstalling the previous version first. This has not been an issue in the past, but for whatever reason, SP21 and later does not seem to install correctly with a previous version installed.
SP21: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_21.msi
SP22: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_22.msi
SP23: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_23.msi
SP24: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_24.msi
SP25: https://s3.amazonaws.com/jnsupport/runtimes/CRRuntime_32bit_13_0_25.msi
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Replacing/Uninstalling a Later Service Pack with an Older One:
You can upgrade any service pack by installing a later one. If you need to install a previous service pack (like go from SP20 to SP3), you will need to manually uninstall (and clean up) the later service pack/runtime engine... then install the previous one. Please follow the steps in this KB article to install a previous service pack:
https://help.jeff-net.com/knowledgebase/article/uninstalling-a-crystal-runtime-service-pack-manually-removing-the-crystal-runtime-engine
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The runtime engine gets installed here:
C:Program Files (x86)SAP BusinessObjectsCrystal Reports for .NET Framework 4.0
32-bit edition DLLs:
32-bit machine: C:Program FilesSAP BusinessObjectsCrystal Reports for .NET Framework 4.0CommonSAP BusinessObjects Enterprise XI 4.0win32_x86
64-bit machine: C:Program Files (x86)SAP BusinessObjectsCrystal Reports for .NET Framework 4.0CommonSAP BusinessObjects Enterprise XI 4.0win32_x86
64-bit edition DLLs:
32-bit machine: NA
64-bit machine: C:Program Files (x86)SAP BusinessObjectsCrystal Reports for .NET Framework 4.0CommonSAP BusinessObjects Enterprise XI 4.0win64_x64
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SAP Recommended Trouble-Shooting Tools:
https://help.jeff-net.com/knowledgebase/article/sap-recommended-trouble-shooting-tools-and-using-crlogger-dll
SAP Service Pack Links and Issues Addressed and Fixed:
http://www.crystalreports.com/crvs/confirm/